Privacy Policy
At Crazy Luck Casino, we take the protection of your personal data seriously and are committed to handling it responsibly, transparently, and in accordance with applicable laws. This policy explains how we gather, use, store, and safeguard information when you visit our website or take part in our games and services.
Information We Collect
We collect information that is necessary to provide you with a safe, enjoyable, and personalised gaming experience. This typically includes details you provide when creating an account, such as your full name, date of birth, residential address, email address, and telephone number. We also require certain identity verification documents to comply with regulatory obligations and to prevent fraud.
Financial information, including payment card details and transaction history, is collected solely for the purpose of processing deposits and withdrawals. In addition, we automatically gather technical data such as your IP address, browser type and version, operating system, pages visited, and the time and duration of your visits. This helps us understand how our site is used and allows us to make improvements.
How We Use Your Information
Your personal data is used to create and manage your account, verify your identity, process financial transactions, and deliver the gaming services you request. We also use it to communicate important updates, respond to your enquiries, and, where you have given consent, to send personalised marketing communications about our latest offers and promotions.
Technical information helps us maintain the security of our platform, analyse trends, and ensure that content is presented in the most effective way for the device you are using. We may combine data from different sources to gain a clearer understanding of your preferences while always respecting your privacy choices.
Sharing Your Information
We do not sell your personal data to third parties. However, we may share it with carefully selected partners who assist us in operating our business. These include payment service providers, identity verification agencies, customer support platforms, and regulatory bodies when required by law.
All third parties are contractually obliged to keep your information secure and to use it only for the purposes we specify. Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place to maintain the same high level of protection.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality, remember your preferences, and analyse site performance. Some cookies are essential for the site to work properly, while others help us understand user behaviour and improve your experience.
You can manage your cookie preferences through your browser settings or by using the cookie management tool available on our site. Please note that disabling certain cookies may affect the quality of your gaming experience.
Data Security
We implement industry-standard security measures, including encryption, access controls, and regular security audits, to protect your personal data from unauthorised access, accidental loss, or disclosure. While we strive to keep your information safe, no online system can guarantee absolute security, and we encourage you to keep your login details confidential.
Your Rights
You have several rights regarding your personal data, including the right to access a copy of the information we hold about you, to request correction of any inaccuracies, and to ask for your data to be deleted in certain circumstances. You may also withdraw consent for marketing communications at any time by adjusting your account settings or contacting our support team.
To exercise any of these rights, please get in touch with us using the contact details available on our website. We will respond to your request within the timeframes required by law.
Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. Once it is no longer needed, we securely delete or anonymise the information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The revised version will be posted on this page with an updated effective date. We recommend that you review it periodically so you remain aware of how we protect your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact our customer support team through the live chat facility or by email. We are happy to assist and will respond promptly to all reasonable enquiries.